Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes, absolutely. We deliver all over the world.
Our offices are located in France. Our international warehouse is located in China.
Yes, wait 3 days after your order and ask us by email at hello.service.customer@protonmail.com
Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.
We’re sorry to hear that. Simply send us an image of the damaged item in question to the following email address: hello.service.customer@protonmail.com and we will send you a similar replacement item as quickly as possible.
We are located in Angers, France.
We apologise for the delay. International shipping can sometimes take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to make an enquiry, please contact us by email at hello.service.customer@protonmail.com.